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Remote Service Desk Lead Veteran Care and IT Support
Remote / Online - Candidates ideally in
Kenosha, Kenosha County, Wisconsin, 53140, USA
Listed on 2026-07-23
Kenosha, Kenosha County, Wisconsin, 53140, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead a multi-tier support team for the Office of Connected Care Help Desk, delivering high‑quality IT support to Veterans and VA Providers. This remote role requires strong leadership, SLA compliance, and collaboration with internal and external partners to drive continual improvement.
The supervisor will coach staff, manage schedules, monitor metrics, and contribute to knowledge base and training initiatives, while ensuring customer‑focused service
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