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Remote Service Desk Lead - IT Support & SLA Champion
Remote / Online - Candidates ideally in
Gresham, Multnomah County, Oregon, 97030, USA
Listed on 2026-07-23
Gresham, Multnomah County, Oregon, 97030, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk (OCCHD) in delivering high-quality support to Veterans and VA Providers. This role oversees Tier I‑III support, onboarding, troubleshooting, and mobile app training for video telehealth platforms.
The position is remote‑first within the United States, with occasional onsite week, focusing on SLA compliance, performance coaching, and cross‑functional collaboration.
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