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Remote Service Desk Supervisor: Lead SLA Excellence

Remote / Online - Candidates ideally in
North Platte, Lincoln County, Nebraska, 69101, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-07-23
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 67968 - 83072 USD Yearly USD 67968.00 83072.00 YEAR
Job Description & How to Apply Below

GovCIO is seeking a Service Desk Supervisor for the Office of Connected Care Help Desk (OCCHD). You will lead Tier I–III support, onboarding, and mobile app training for video telehealth platforms, while ensuring SLA compliance and high‑quality customer service across a remote, US‑based team.

This remote‑first leadership role requires strong technical support background and proven supervision. You will coach staff, manage schedules, track performance metrics, and collaborate with internal

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