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Remote Service Desk Supervisor: Lead SLA Excellence
Remote / Online - Candidates ideally in
North Platte, Lincoln County, Nebraska, 69101, USA
Listed on 2026-07-23
North Platte, Lincoln County, Nebraska, 69101, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor for the Office of Connected Care Help Desk (OCCHD). You will lead Tier I–III support, onboarding, and mobile app training for video telehealth platforms, while ensuring SLA compliance and high‑quality customer service across a remote, US‑based team.
This remote‑first leadership role requires strong technical support background and proven supervision. You will coach staff, manage schedules, track performance metrics, and collaborate with internal
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