Business Analyst one Onsite Remote Job Jackson Mississippi USA,IT/Tech

Position: Business Analyst Initial one week Onsite then Remote

Job Title:

Business Analyst

Job Code: MS 163494

Client:
State of Mississippi – MDHS

Location:

Jackson, Mississippi (Remote after Initial Onsite Training)

Duration:
Minimum 3 Years

Work Hours:

Monday – Friday | 8:00 AM – 5:00 PM (40 Hours/Week)

Work Location:

200 S Lamar St, Jackson, MS 39211

Position Overview

The Mississippi Department of Human Services (MDHS) is seeking an experienced Business Analyst to support the Success Data Conversion Project. The selected candidate will serve as the primary point of contact for help desk support, analyze system issues, document and track incidents, coordinate with business and technical teams, and support users of automated benefits systems. This position requires six weeks of onsite training in Jackson, MS, after which it transitions to 100% remote.

Required

Skills

Minimum 5 years of experience supporting automated systems for determining benefits for SNAP, TANF, or E&T
Business Analysis experience
Windows operating systems and Windows PC
Help Desk/User Support
JIRA or similar issue tracking system
Incident documentation and ticket management
Strong verbal and written communication skills
Critical thinking and problem-solving
Experience working with business and IT teams
Manual data manipulation and data logging
Root cause analysis and issue escalation

Preferred Skills

JIRA proficiency
Microsoft Windows applications
Certified Professional Business Analyst (CBAP or equivalent)
Mainframe
Linux
SQL Server
ADABAS
Data Quality experience

Key Responsibilities

Serve as the primary contact for users experiencing help desk issues.
Diagnose software and system problems and resolve user inquiries.
Receive, prioritize, document, and track support requests through phone, email, chat, and JIRA.
Perform manual data manipulation and support data conversion activities.
Maintain issue logs and documentation using JIRA and spreadsheets.
Collaborate with DHS program areas and technical teams to support business and IT needs.
Escalate complex or recurring issues to management when necessary.
Document root causes and recommend improvements for future system enhancements.
Ensure seamless support for the Success Data Conversion Project.

Important Notes

Initial onsite training for six weeks in Jackson, MS is mandatory, after 6 weeks it converted into permanent remote.

Flexible work from home options available.

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