Operations Engineer

About Megaport

Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other. Headquartered in Brisbane with a team of over 600 people spread across Asia‑Pacific, Europe, and the Americas, we foster an environment that is collaborative, supportive, and fun.

We are a team of problem solvers, code slingers, and cloud fanatics. Collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We work across time zones to execute our global vision, trust each other to get things done, and keep our values ahead of commercial gain. Most importantly, we place our customers at the center of everything we do.

We are committed to increasing representation in the tech industry and welcome applicants from all backgrounds.

Reporting to the NOC Manager, this role ensures maximum uptime of the production network by monitoring and resolving incidents. The team provides escalation support to the Customer Support team, ensures compliant execution of planned changes, and occasionally supports customers directly. The scope includes resolving technical and non‑technical issues.

• Monitor Megaport’s global network and resolve network events.
• Provide escalation support for Customer Support Specialists and internal business units, ensuring timely and accurate response to customer issues.
• Plan, process, manage and implement network changes prescribed by Megaport Engineering and third‑party suppliers.
• Maintain technical relationships with vendors and internal engineering teams, including overseeing contractors performing remote work.
• Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.
• Troubleshoot network, portal, and account issues using a variety of monitoring tools.
• Collaborate with Customer Support Specialists and key business units to ensure high‑level customer service, providing accurate and detailed information.
• Analyze data to report on varying trends.
• Adhere to operations processing KPIs.
• Record all work completed in Megaport’s OSS/BSS systems.

• CCNA/JNCIA with work experience in network incident resolution or network infrastructure.
• Knowledge of fundamental networking and software concepts.
• Experience and understanding of fibre‑optic networks.
• Ability to communicate with all levels of business and act as an intermediary between technical experts and customers.
• Ability to solve complex technical problems.
• A passion for network operations/engineering and technology with a commitment to excellent customer service.
• Identify and define scopes of work and project definitions for process improvement.
• An innovative approach to problem solving and incident resolution.
• Strong focus on documentation with high attention to detail.
• Strong work ethic and a self‑starter able to work remotely with little supervision.
• Motivated, engaged, and able to operate both autonomously and within a globally dispersed team environment.
• Scripting or coding experience will be highly regarded.

Hybrid work model:
Team members work from the office Tuesday to Thursday, with flexibility to work remotely or from the office on other days.

Schedule:

Working days are 10 hours, between 08:00 – 18:00. Employees will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

• Hybrid work model
• Annual 5% performance‑based incentive bonus in addition to base salary
• Statutory offering and competitive package included
• Birthday leave – take a paid day off to celebrate
• Generous training allowance plus 5 days paid study leave annually
• Motivated team combining industry experts and emerging talent
• Recognition programs – including Legend and Kudos awards
• Health and wellness programs and mental well‑being support
• Clear opportunities for career progression

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