Associate Director - ServiceNow Delivery Partner

Associate Director – Service Now Delivery Partner

Location:

Remote

Employment Type:

Full-Time

About the Role

As a Senior Engagement Manager, you will make an impact by leading complex Service Now engagements and ensuring successful delivery outcomes for our clients. You will be a valued member of the Services team and work collaboratively with client stakeholders, delivery teams, business analysts, project managers, and executive leadership to drive customer success from project initiation through deployment and closure.

In this role, you will:

• Lead end-to-end delivery of Service Now projects, ensuring alignment with scope, schedule, budget, and client objectives.
• Build trusted client relationships and serve as the primary point of contact throughout the engagement lifecycle.
• Drive project governance, risk management, resource planning, forecasting, and change control activities.
• Partner with stakeholders to identify process improvement opportunities and develop effective delivery strategies.
• Lead client meetings, executive reporting, and communication of project health, milestones, risks, and outcomes.
• Facilitate successful sales-to-delivery transitions and ensure teams are aligned on client objectives and success criteria.
• Manage client escalations proactively while maintaining high levels of customer satisfaction.
• Identify growth opportunities through cross-selling and upselling while supporting long-term client success.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• Bachelor's degree in Computer Science, Software Engineering, Business, or a related field, or equivalent professional experience.
• 10+ years of project, program, or engagement management experience within consulting or professional services organizations.
• Proven experience leading large-scale technology or Service Now delivery engagements.
• Strong knowledge of Agile, Scrum, project governance, risk management, budgeting, forecasting, and resource planning.
• Experience managing executive stakeholders and client-facing relationships.
• Scrum Master certification required.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Experience driving customer success, managing escalations, and delivering measurable business outcomes.

These Will Help You Stand Out

• PMP certification.
• Service Now Certified System Administrator (CSA) certification.
• 6+ years of Service Now delivery or platform experience.
• Experience in Organizational Change Management (OCM) and transformation initiatives.
• Knowledge of project portfolio management, value stream management, and process improvement methodologies.
• Experience leading geographically distributed teams and global delivery programs.

Salary and Other Compensation:

Applicants will be accepted till 8/14/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $140,000 – $160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!