Operations and Maintenance Analyst

Client:
State of MA (EOHHS)
Job
-EHS-FY27
- Operations and Maintenance ANALYST 001- 135
Title:
Operations and Maintenance Analyst
Duration: 12+ Months
Locations: 1 Enterprise Drive, Quincy, MA – 02171
Working Hours:
Monday through Friday, 9:00AM to 5:00PM
Position Type:
Hybrid
Pay Range: $60.00 to $65.00 negotiable.

Job Description: EOHHS is seeking to hire an O&M Analyst to join our collaborative Medicaid Management Information System (MMIS) team. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes. This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts.

The key responsibilities include planning, developing, and executing interface implementation and data migration activities.

• The O&M Analyst will actively participate in MMIS internal projects, contribute to security and privacy standards, and support improvements to the Systems Development Life Cycle (SDLC). Candidates with prior experience in Medicaid systems will be given preference. The O&M Analyst will be called upon to act as an active member in all phases of the project including gap analysis, requirements gathering, design and development activities, documentation, testing, implementation, and stabilization.
  
  The O&M Analyst is expected to work independently and collaboratively with technical teams and business stakeholders; therefore, exceptional communication, coordination, and documentation skills are essential for success in this role.
• The primary work location for this role will be at 100 Hancock Street Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Schedules are subject to change based on the operational needs of the business.

Responsibilities:

• Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
• Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
• Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
• Participate in incident bridge calls for high-priority issues, documenting root cause analysis, and resolution steps.
• Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
• Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
• Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
• Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
• Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
• Review incident and service desk metrics to identify recurring issues and recommend process improvements.
• Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
• Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
• Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
• Ensure compliance with established operational standards, security policies, and organizational procedures.
• Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

Preferred Qualifications:

• 8+ years IT experience with strong operations and data analysis experience.
• Technical knowledge of IT infrastructure, cloud, hosting environments standards.
• Strong understanding of Enterprise applications design and architecture
• Strong understanding of data exchange mechanisms and data structures.
• Experience monitoring…