Client Experience Manager

Role Summary

We are seeking a highly collaborative and client-focused professional to help shape and enhance digital experiences for US financial advisors and intermediary clients. In this role, you will serve as a product owner for key digital tools and experiences, partnering closely with stakeholders, technology teams, and clients to identify opportunities, define solutions, and drive execution. You will manage and evolve web-based experiences including login and registration, subscription services, advisor planning and analysis tools, online scheduling capabilities, and other digital solutions.

This role combines product ownership, project management, stakeholder engagement, operational support, and data‑driven decision making to improve user experiences and deliver business value.

• Serve as the product owner for assigned digital products and initiatives, partnering with stakeholders to identify business needs, define requirements, and prioritize enhancements.
• Support advisor digital tools and experiences, including login and registration, subscription services, online scheduling, and planning and analysis tools.
• Work closely with an Agile development team throughout the product lifecycle: requirements gathering, user story development, backlog prioritization, testing, deployment, and post‑launch support.
• Partner with the business and client to define requirements for projects, manage the end‑to‑end process of completing the project, and guide internal decision‑making.
• Keep both internal and external teams up to date on the timeline and progress of projects.
• Collaborate with business partners, technology teams, and end users to develop solutions that improve usability, engagement, operational efficiency, and overall client experience.
• Leverage data, analytics, user feedback, and research to identify opportunities and recommend enhancements that support business objectives.
• Analyze trends and performance metrics to measure success, support reporting needs, and identify opportunities for continuous improvement.
• Provide operational support for digital experiences, including troubleshooting and resolving user issues, coordinating with technology teams, and communicating with internal partners and external users when needed.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of relevant professional experience in product management, digital experience management, or a related field.
• Preferred:
  Experience working in an Agile environment, partnering with software development teams through the full product lifecycle.
• Strong stakeholder management, communication, and relationship‑building skills.
• Analytical mindset with experience using data and insights to support decision making and prioritize enhancements.
• Ability to manage multiple priorities and adapt to changing business needs.
• Experience with the Adobe Mar Tech stack.

FINRA licenses are not required and will not be supported for this role.

This role is eligible for hybrid work, with up to one day per week from home.

Location:

Maryland, Colorado, Washington and remote workers – $87,000.00‑$

Location:

Washington, D.C. – $95,500.00‑$

Location:

New York, California – $‑$
Placement within the range is based on the individual’s relevant experience and skills. Salary is only one component of total compensation. Employees may be eligible for a discretionary bonus.

Competitive compensation, annual bonus eligibility, generous retirement plan, hybrid work schedule, health and wellness benefits, paid time off, family care resources, and more.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends on the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.