IT Comms Specialist; Third Shift

Position: IT Comms Specialist (Third Shift)
## IT Comms Specialist (Third Shift)
Apply locations:
Columbus, Ohiotime type:
Full time posted on:
Posted Todayjob requisition :
JR103331
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* Job Description:

** Under the direction of the operations manager, Comms Specialist is an IT-focused role that executes daily responsibilities related to incident management, major incident communication, engaging on-call associates, alert monitoring, and batch support. This role is designed to alert support teams, stakeholders, and business leaders across the global organization to situations that may inhibit A&F’s ability to deliver services to our stores, customers and associates in a 24/7 model.

An emphasis is placed on customer service skills and clear communication in time-sensitive scenarios. This role demands a high attention to detail, a strong sense of composure, and the ability to triage multiple work streams.

This position is for our Third Shift and will require overnight and weekend work.
** What Will You Be Doing?
*** Function as a Jr. Incident Manager in support of high impact incidents by facilitating communication and delivering status updates
* Maintain SEV communications
* Update and manage SEV incidents
* Apply updates when needed to Status Page
* Monitor ESP batch jobs and coordinate corrective action with respective job owners
* Manage the P1 Page-Out Tool, Splunk On-Call  + Fulfilling requests for new members and updating teams  + Calling out when P1s are unacknowledged
* Monitor and support of core applications
* Support and Triage incidents for D&T partners, as needed
* Alert suppression as dictated by change management
* Manage Service Now ticket queue
* Create Service Now incidents from email communications to inbox(es)
* Manage Comms Team email and call queue
** What Do You Need To Bring?
*** Bachelor’s Degree or related experience
* Experience with O365 preferred
* Knowledge of Oracle Batch processes a plus
* Technical Services experience in Retail environment a plus
* Ability to communicate effectively with highly technical associates and executives
* Ability to recognize and react to time-sensitive situations
* Ability to lead and direct the work of others
* Positive attitude with a team player mentality
* Consistent and reliable presence, with an awareness of the impact the team plays in critical business operations
** Benefits & Perks
** As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
* Incentive bonus program
* 401(K) savings plan with company match
* Annual company wide review process
* Flexible spending accounts
* Medical, dental, and vision insurance
* Life and disability insurance
* Associate assistance program
* Paid parental and adoption leave
* Access to fertility and adoption benefits through Carrot
* Access to mental health and wellness app, Headspace
* Paid Caregiver Leave
* Mobile Stipend
* Paid time off & one paid volunteer day per year, allowing you to give back to your community
* Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
* Seven associate wellness half days per year
* Onsite fitness center
* Merchandise discount on all of our brands
* Opportunities for career advancement, we believe in promoting from within
* Access to multiple Associate Resource Groups
* Global team of people who will celebrate you for being YOU!
** Company Description
** Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites ,  and  more about A&F Co.

by visiting our corporate website here.
** ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.*
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