ServiceNow Certified Master Architect; CMA

Service Now Certified Master Architect (CMA)

Location:
Remote

Employment Type:
Full-Time

Job :

As a Principal Technical Architect – Service Now Certified Master Architect (CMA), you will make an impact by leading the design, governance, and delivery of complex enterprise‑scale Service Now solutions. You will be a valued member of the Service Now Consulting practice and work collaboratively with clients, solution architects, technical architects, business stakeholders, and consulting teams to drive innovation, delivery excellence, and business transformation.

The Global Job Posting template recommends focusing on the role’s primary impact, key responsibilities, and essential qualifications in a concise, external‑facing format.

• Lead the architecture and design of enterprise Service Now solutions, ensuring scalability, performance, security, and alignment with business objectives.
• Serve as a trusted advisor to clients, providing strategic guidance on platform architecture, modernization, integrations, automations, and digital transformation initiatives.
• Establish and govern architectural standards, best practices, and technical quality across Service Now delivery engagements.
• Mentor architects, developers, and consulting teams while fostering technical excellence and professional growth.
• Support complex implementation programs, architecture reviews, solution governance, and delivery oversight.
• Partner with sales and leadership teams on solution strategy, estimations, Statements of Work (SOWs), and pre‑sales activities.
• Drive continuous improvement across delivery methodologies, consulting practices, and technical standards.
• Contribute thought leadership through client engagement, industry events, webinars, blogs, and strategic innovation initiatives.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
• Service Now Certified Master Architect (CMA) certification.
• Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Multiple Service Now Certified Implementation Specialist (CIS) certifications, including ITSM and Now Assist.
• 9+ years of experience leading enterprise technology delivery teams and cloud‑based solution programs.
• 5+ years of hands‑on Service Now architecture and implementation experience.
• Experience delivering multiple full‑lifecycle Service Now implementations.
• Deep expertise in Service Now platform architecture, integrations, scripting, automation, governance, and best practices.
• Strong leadership, stakeholder management, communication, and consulting skills.

• MBA or postgraduate degree.
• ITIL Foundation, PMP, Agile, Scrum, cloud, or related certifications.
• Experience leading global consulting teams and distributed delivery organizations.
• Expertise with Flow Designer, Integration Hub, NOW Experience, Service Portal, and Automated Test Framework (ATF).
• Strong knowledge of enterprise integrations including REST, SAML, LDAP, web services, and identity management solutions.
• Experience contributing to thought leadership, industry speaking engagements, publications, or advisory boards.
• Proven success leading large‑scale Service Now transformation and modernization initiatives.

Applicants will be accepted till 8/14/2026. The annual salary for this position will be in the range of $130,000 - $155,000 depending on experience and other…