Senior Escalation Engineer - Cloud & AVD Expert; Remote
Remote / Online - Candidates ideally in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-07-24
San Jose, Santa Clara County, California, 95199, USA
Listing for:
Nerdio
Remote/Work from Home
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Nerdio is seeking an Escalation Engineer to join its global Support team in a fast‑moving cloud environment. This Tier 3 role emphasizes deep investigation, root‑cause analysis, and mentoring across Tier 1/2, Product, and Engineering.
You will own escalated tickets, perform thorough technical analysis, file bug reports, and provide clear guidance to peers. Strong communication and remote collaboration are essential in supporting AVD, Azure, and Intune.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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