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Team Lead, Client Support — Payroll & Fintech
Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-07-24
Austin, Travis County, Texas, 78716, USA
Listing for:
Remote
Remote/Work from Home
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Rise is seeking a hands-on Team Lead, Client Support in a remote Canada-based setup. You will lead a fast-paced client support team, coach colleagues, and own escalations end-to-end, including calls for payroll or compliance issues.
You’ll triage by urgency, develop your team through 1:1s, and partner with Product to eliminate recurring issues. The role requires 3+ years in customer support with leadership, PCP certification or willingness to obtain, and experience in payroll/HR tech or fintech
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