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Remote Service Desk Supervisor: Lead Tier I-III
Remote / Online - Candidates ideally in
Toledo, Lucas County, Ohio, 43405, USA
Listed on 2026-07-24
Toledo, Lucas County, Ohio, 43405, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
GovCIO is seeking a Service Desk Supervisor to lead the Office of Connected Care Help Desk (OCCHD) and oversee Tier I–III support for Veterans and VA Providers. The role drives operational excellence, ensures SLA compliance, and collaborates with stakeholders while maintaining a remote‑first posture across the United States.
The supervisor will manage onboarding, incident tracking, and training for video telehealth platforms, with occasional on‑site engagement if needed.
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