Fall Application Support Internship

Are you interested in gaining meaningful work experience at one of the nation’s leading specialty retailers? As a Spencer's & Spirit IT Intern you’ll have the opportunity to enhance your skill set, explore your talents, and network with our company leaders. Our internship program offers a challenging, hands‑on experience in a rewarding, supportive environment. Our goal is to prepare you to jump into a career post‑graduation.

Former interns often describe our internship program as the most fun they’ve ever had – at a company where our mission is "Life’s a Party. We’re Makin’ It Fun!" and "So Much Fun It’s Scary!" what else could you expect? With a small group of interns there is a close relationship between supervisors, mentors, and interns, which fosters an environment of companionship and learning.

• Paid, full‑time internship
• Workshops with our Corporate Executives including the CIO
• 30% discount at Spencer’s and Spirit Halloween Stores

• Manage issue intake, investigation and resolution with excellent communication skills while supporting multiple applications
• Log 100% of issues into the ticketing system to include description of issue, troubleshooting performed, resolution and/or purpose for escalation. Properly categorize incidents and select the appropriate severity based on impact and urgency
• Follow knowledge articles to ensure the required troubleshooting, information gathered and escalations are handled accurately
• Report when knowledge is out of date, incorrect or missing

• Available to work 30 hours per week while being on‑site a minimum of 2 days per week (Tuesday - Thursday)
• Completion of junior year preferred and must be enrolled in college for the upcoming semester; graduate students are also encouraged to apply
• Co‑mputable distance to our home office in Egg Harbor Township, NJ
• Working towards a degree in Information Systems or Computer Science
• Ability to multi‑task – manages multiple tasks at a time; quickly and accurately shifts attention among multiple tasks
• Organizational ability – demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
• Problem solving skills – demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions
• Experience effectively working on projects with cross‑functional teams (including software developers, infrastructure and QA teams)
• Perform own job responsibilities with commitment to quality and customer satisfaction – doing what’s right for the team and for the enterprise
• Identify and report security risks in accordance to compliance