ServiceNow Automated Test Framework QA Engineer​/Tester; Remote-DC​/MD​/VA

Position: ServiceNow Automated Test Framework QA Engineer/Tester (Remote-DC/MD/VA)
United States

Suitability/Public Trust

Hybrid schedule

Information Technology

** Overview*
* GovCIO is seeking a Service Now Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment. The ideal candidate will have hands-on experience with Automated test framework in the Service Now platform. This customer-facing role will be instrumental in ensuring customer satisfaction.  This position will be remote located in the DC, Maryland, Virginia area with occasional client site visits.

** Responsibilities*
* We are seeking a highly skilled Quality Assurance Subject Matter Expert with demonstrated expertise in Service Now and government contracting environments. The ideal candidate will bring at least 5 years of hands-on QA experience, a strong understanding of Service Now platform capabilities, and a proven track record of supporting federal clients

+ Drive ATF QA efforts across Service Now implementations and enhancements

+ Develop and execute test plans, test cases, and automated scripts

+ Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met

+ Identify, document, and track defects, drive resolution and retesting

+ Ensure compliance with government contract requirements and quality standards

+ Provide QA expertise during project planning, execution, and delivery phases

+ Support continuous improvement initiatives in QA processes and tools

** Qualifications*
* ** Required

Skills and Experience:

*
* + Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline

+ 5-8 years of experience in IT, with at least 5 years in Service Now ATF.

+ 4 years of additional relevant experience may be substituted for education

+ Strong communication and leadership skills.

+ Hands-on experience with Service Now's Automated Test Framework (ATF), including designing, building, and executing automated test cases

+ Strong understanding of Service Now architecture, modules, workflows, and AI platform features

+ Familiarity with government contracting processes, compliance, and documentation standards

+

Experience with manual and automated testing methodologies

+ Excellent analytical, documentation, and communication skills

+ Certifications in Service Now including but not limited to Certified System Administrator

** Clearance Requirement:*
* + Must be able to obtain a DHS Public Trust

** Preferred

Skills and Experience:

*
* + Experience integrating ATF with CI/CD pipelines and Dev Ops tools

+ Knowledge of Agile/Scrum methodologies

+ Active DHS Public Trust

+ Certifications in Service Now (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)

** Posted Salary Range*
* USD $90,000.00 - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your application

** Employee Perks*
* At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and…