Product Support Specialist; Remote

Cattle Max is the leading cattle management software, trusted by ranchers around the world since 1999. As we continue to grow, we're looking for someone who enjoys solving complex problems, digging into technical details, and helping both customers and teammates succeed.

As a Product Support Specialist, you'll play an important role behind the scenes, partnering with our Rancher Success Team, Product, and Development teams to investigate issues, improve processes, validate software enhancements, and ensure our customers receive the best possible experience.

This is a hands-on problem-solving role. Every day brings a different challenge, whether you're troubleshooting a complex customer issue, importing herd records, reproducing a software bug, testing a new feature, or working alongside our Product team to improve Cattle Max.

Title: Product Support Specialist

Type: Full-Time

Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. Central Time (40 hours per week), with a one-hour lunch break.

Compensation: Competitive pay based on experience and qualifications.

Benefits include: Paid time off, medical, dental, and vision insurance, plus a 401(k) plan with company matching.

As the Product Support Specialist, you'll serve as the primary resource for investigating complex customer issues, providing advanced customer support while working closely with Product and Development to investigate issues, validate software enhancements, and improve the overall customer experience.

• Investigate complex customer issues and determine root causes.
• Troubleshoot imports, reports, and data-related questions.
• Work with customers to resolve challenging support requests.
• Reproduce software issues and work with Product and Development to resolve them.
• Test new features and verify bug fixes before release.
• Improve documentation and internal support resources.

We're looking for someone who enjoys investigating complex problems and finding practical solutions. The ideal candidate is curious, detail-oriented, communicates well, and enjoys learning how things work.

• Enjoy investigating problems and finding the root cause.
• Have strong analytical and problem-solving skills.
• Are comfortable working with spreadsheets, imports, and customer data.
• Communicate clearly and professionally, both in writing and verbally.
• Enjoy learning new technology and continuously improving processes.
• Have experience in the cattle industry.
• Have experience using Cattle Max.

This is a full-time remote position. Team members work from their home, ranch, or farm and participate in regular Zoom meetings. We also gather annually for an in-person company meeting.

At Cattle Max, you'll have the opportunity to make a meaningful impact on ranchers across North America and beyond. You'll work alongside a passionate team, solve interesting technical challenges, and play an important role in improving the software that thousands of producers rely on every day.

If you're someone who enjoys digging into problems, collaborating with others, and making technology easier for ranchers to use, we want to hear from you.

Think you're the right person to become our next Product Support Specialist?

We want to hear from you! Submit your application by Friday, August 15, 2026.