Manufacturing IT Systems Support Analyst

Based in our Sidney, Ohio location, you will support and maintain the technology systems that keep production running efficiently, including computer systems, network equipment, manufacturing technology, and end‑user devices. If you have experience troubleshooting hardware, software, or network issues and are passionate about delivering hands‑on technical support, this role offers the opportunity to make a direct impact on plant operations and business success.

• Provide hands‑on support, troubleshooting, and maintenance for desktops, laptops, mobile devices, printers, and plant network infrastructure.
• Support production and manufacturing systems by resolving hardware, software, connectivity, and system performance issues.
• Partner with engineering, maintenance, and operations teams to ensure reliable performance of manufacturing technology and business systems.
• Deliver technical support to plant personnel, manage help desk requests, and train users on approved technology solutions.
• Support cybersecurity and compliance efforts, including user access management, security monitoring, and vulnerability remediation.
• Assist with IT projects, asset management, system upgrades, equipment installations, and deployment of new technologies.

This role is based fully onsite and not eligible for hybrid or remote work. It works a first‑shift schedule with a standard 40‑hour work week, Monday through Friday. Occasional support outside of normal working hours, including second‑shift coverage, may be required based on business needs.

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Two (2)+ years of IT support experience in a manufacturing or industrial environment preferred.
• Knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
• Experience supporting printers, scanners, wireless networks, and industrial devices.
• Understanding of cybersecurity principles and best practices.
• Legal authorization to work in the United States – sponsorship will not be provided for this position.

• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and documentation skills.
• Ability to work in a fast‑paced manufacturing environment.

Sidney, Ohio.

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.