Computer Support Specialist

Computer Support Specialist

Provides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. Responsible for developing training materials and delivering formal technical and computer training, both in the classroom and one‑on‑one, for MDT employees. Assists with scheduling, conducting, and coordinating computer software, hardware installation, and configuration. Performs setup procedures for new equipment, installs and customizes software packages, and troubleshoots applications when problems occur, ensuring compliance with MDT network standards.

This position is part of a career ladder with career advancement opportunities. Reports to the Customer Support Supervisor and does not supervise others.

• Provide technical assistance for software, hardware, and networking tools.
• Develop training materials and conduct computer training sessions.
• Schedule, conduct, and coordinate installation and configuration of computers, printers, scanners, and other peripherals.
• Set up, customize, and troubleshoot equipment and applications to ensure compliance with network standards.

• Bachelor’s degree in computer science, information systems, or a related field, or 4 years of related experience in lieu of a degree.
• At least 1 year of experience in computer systems administration or IT support, including hardware and software troubleshooting, deployment, installation, configuration, and management.
• Alternative combinations of related experience or education may be considered.

• Strong troubleshooting skills and ability to provide excellent customer service.
• Knowledge of computer operating systems such as Microsoft Windows and computer networking principles.
• Ability to assist employees with personal computers, printers, scanners, and other peripherals.

• Culture of public service and a commitment to work/life balance.
• Potential hybrid remote work arrangement available.
• Access to Montana Health Centers and low‑cost clinics for state employees and their families.
• State retirement plan and additional savings opportunities (deferred compensation).
• Overtime compensation or compensatory time for work over 40 hours in a workweek.
• Paid vacation, sick leave, and holidays.
• Benefits apply on the first day of employment.
• Relocation assistance may be offered at the time of offer.

$29.38 – $29.38 hourly. Telework Eligible (Full‑time telework is not available; telework schedule must be supervisor approved.)

• Must pass a fingerprint background investigation.
• Driver’s record will be verified. Successful applicants must sign a release form authorizing the Department to obtain permanent driving records and comply with vehicle use policies.
• This position is posted in accordance with the bargaining unit agreement. Non‑bargaining unit employees may apply; bargaining unit applicants have preference.
• The Montana Department of Transportation is an equal opportunity employer. Women, racial and ethnic minorities, people with disabilities, veterans, and disabled veterans are encouraged to apply. Persons with disabilities needing assistance in the application process or an alternative format may contact HR.
• Proof of eligibility to work in the U.S. must be provided if selected.
• Generally, sponsorship for work authorization is not available.

Required documents:
Cover Letter, Resume.

The State of Montana does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth, or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an applicant.