IBM Sterling File Gateway File Transfer Operations Analyst- REMOTE

Key Responsibilities

Work second shift, Monday through Friday, 4:00 PM to 12:30 AM Central Time.

• Monitor the IBM Sterling File Gateway platform and related file transfer infrastructure to ensure successful processing, routing, and delivery of business‑critical files.
• Investigate and resolve file transfer failures by replaying transactions, correcting routing issues, or coordinating resolution with internal and external stakeholders.
• Partner with business units, third‑party clients, vendors, and the BMO Systems Operations Center to triage incidents and restore service within established service level expectations.
• Perform production and QA environment health checks at the beginning of each shift to confirm platform availability and functionality.
• Escalate identified issues to appropriate support teams and provide clear documentation of findings and actions taken.
• Provide business verification and operational validation support for infrastructure changes that may impact Sterling File Gateway services.
• Communicate operational status, incidents, and shift handoff information effectively to third‑shift support, day‑shift personnel, and management.

This operations‑focused role centers on monitoring, incident management, and service restoration. The position does not include responsibility for implementing production changes, performing application upgrades, modifying infrastructure configurations, or executing planned maintenance activities. Environmental changes or engineering support are escalated to day‑shift administration and engineering teams.

• Minimum 2 years of hands‑on experience administering IBM Sterling File Gateway in a production environment.
• Experience with secure file transfer technologies and protocols, including SFTP.
• Minimum 2 years of Red Hat System Administrator experience.
• Experience with IBM Connect:
  
  Direct (NDM) file transfer concepts, configurations, and troubleshooting.
• Strong troubleshooting and analytical skills with the ability to quickly diagnose and resolve production issues.
• Excellent customer service orientation and ability to work effectively with business partners, vendors, and technical support teams.
• Strong verbal and written communication skills with a professional demeanor.
• Ability to remain calm and effective during high‑pressure production incidents.
• Demonstrated sound judgment, decision‑making capability, and appropriate escalation management.

• Self‑motivated and able to work independently during off‑shift hours.
• Detail‑oriented with strong operational discipline.
• Committed to maintaining service availability for critical enterprise file transfer processes.
• Able to prioritize multiple issues simultaneously while maintaining clear communication with stakeholders.

$63,300.00 – $ (salaried)

Salaried. Salaries will vary based on location, skills, experience, education, and qualifications. Commission structures may apply to part‑time or commission roles.

Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

At BMO we are driven by a shared purpose:
Boldly Grow the Good in business and life. We transform lives and businesses and power economic growth worldwide.

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, transgender status, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email