Director, Customer Trust

Director Of Customer Trust

Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers? Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our business.

In this role, you will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement. You will translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth.

In this opportunity as Director, Customer Trust, you will:

• Strategy Execution:
  Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
• Security and Privacy Delivery:
  Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
• Customer
  
  Experience:
  
  Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
• Cross-functional Collaboration:
  
  Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.
• External Engagement:
  Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
• Team Leadership:
  Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
• Continuous Improvement:
  Foster a culture of continuous learning and improvement within the Customer Trust organization.

You're a fit for the role of Director, Customer Trust if your background includes:

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.
• Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.
• Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.

What's in it For You?

• Hybrid Work Model:
  We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth:
  By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits:
  We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources…