QA Analyst

About The Company

Grab Jobs is a leading professional services firm dedicated to supporting first responder organizations by streamlining their operational processes. Founded in 2001 and based in Michigan, Grab Jobs specializes in developing innovative software solutions that enhance efficiency and safety for emergency services. Our comprehensive suite of tools includes credential tracking, learning management systems, forms and checklists, workforce scheduling, and other vital functionalities designed to simplify daily operations.

Committed to excellence and continuous improvement, Grab Jobs strives to empower organizations to focus on what matters most—saving lives and serving communities.

We are seeking a highly motivated and detail-oriented QA Software Analyst to join our dynamic team. In this role, you will be instrumental in ensuring the quality, functionality, and reliability of our software solutions. As a QA Software Analyst at Grab Jobs, you will collaborate closely with developers, project managers, and designers to identify, document, and resolve software defects. Your primary focus will be executing manual and automated tests, developing comprehensive test plans, and providing actionable feedback to improve our platform.

This position offers an excellent opportunity for professionals passionate about quality assurance to make a tangible impact on products that serve critical emergency response functions. Candidates must currently reside in Michigan, as applications from outside the state will not be considered.

The ideal candidate will possess a bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of four years of experience in software testing or quality assurance is required, along with at least two years of remote work experience. Candidates should demonstrate strong knowledge of QA methodologies, testing types, and debugging techniques. Familiarity with Agile development processes, testing within the .NET

framework, and understanding of Dev Ops practices are essential. Additional preferred qualifications include a Certified Software Tester or Quality Engineer certification, proficiency with Jira, experience in the EMS industry, and familiarity with API testing tools such as Postman or Hoppscotch. Hands‑on experience with test automation tools like Playwright is also advantageous. Strong analytical skills, excellent communication, and a collaborative mindset are critical for success in this role.

As a QA Software Analyst, your primary responsibilities will include developing and executing detailed test plans, test cases, and scripts to identify defects and verify software quality. You will work closely with cross-functional teams—such as project managers, developers, and designers—to understand project requirements and ensure seamless integration of new features. Troubleshooting and documenting software issues will be a key part of your role, along with tracking defect resolution progress.

You will also be responsible for continuously refining QA processes by adopting industry best practices and emerging testing trends. Providing comprehensive testing reports, including bug severity assessments and potential impacts, will facilitate informed decision-making. Ensuring that the final product aligns with client expectations and enhances user experience is central to your duties. Additionally, you will contribute to process improvement initiatives and support the ongoing development of our quality standards.

• Grab Jobs offers a competitive salary range of $60,000 to $68,000, complemented by a comprehensive benefits package.
• Employees enjoy medical, dental, and vision coverage, along with a 401(k) retirement plan featuring company matching contributions.
• We support work‑life balance through paid parental leave, disability insurance, group and voluntary life insurance, and a generous holiday schedule that includes your birthday, summer Fridays, and PTO.
• To facilitate remote work, we provide a monthly stipend to offset phone and internet expenses.
• The position follows a Monday to Friday schedule, with occasional travel for trade shows.
• Our team stays connected through virtual meetings, phone calls, and Zoom chats, and we also organize quarterly in-person outings to foster team bonding and fun.

Grab Jobs is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We believe that diverse teams drive innovation and excellence and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.