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Remote IT Service Desk Analyst; Level II

Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listing for: Socket.dev
Remote/Work from Home position
Listed on 2026-07-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 90000 USD Yearly USD 60000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Remote IT Service Desk Analyst (Level II)

UCSF IT Service Desk seeks a mid-level analyst to provide desktop support for end-users across UCSF locations. You will handle complex inquiries, maintain confidential information, and contribute to the knowledge base.

This role requires strong customer service, effective communication, and the ability to mentor junior staff. Schedule flexibility, including nights and on-call rotations, is expected.

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