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East Coast SaaS Support Specialist - Remote
Remote / Online - Candidates ideally in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-07-26
Tampa, Hillsborough County, Florida, 33646, USA
Listing for:
SourceWhale
Remote/Work from Home
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Source Whale is seeking a Customer Support Specialist to own inbound conversations and drive excellent customer experience. You will diagnose issues, create high-quality documentation, and collaborate with Product and Engineering to improve the product.
This is a remote-first role with a strong emphasis on clear communication and proactive problem solving. You will operate in a fast-paced SaaS startup environment, supporting clients across a distributed team, while helping reduce support friction
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