Digital Product Manager- Remote

Digital Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Reporting directly to a Digital Director or Senior Digital Director, the Digital Product Manager is a pivotal role responsible for shaping the vision, strategy, and iterative growth of our digital product portfolio in the Optum Financial Digital Experience with a focus on commercial products. This position demands a highly innovative leader who excels in defining strategic roadmaps, advocating for exceptional user experiences, and ensuring operational excellence in product delivery.

This role will be focused on empowering users through self-service, guidance, and education in the digital experience with a focus on:

• Experience messaging and notifications
• Transparency with financial transaction life cycles
• Payment validation

As the guiding force for product management, this role requires a deep understanding of roadmap development, cross-functional collaboration, user-centric strategy, agile development frameworks, and post-launch iterative optimization. Additionally, this leader will work closely with business, technology, UX/UI, marketing, data, and analytics teams to drive scalable outcomes aligned with organizational priorities.

As a Digital Product Manager over Optum Financial Digital Experiences, you'll be part of a transformative team driving real-world impact in healthcare innovation.

• Career Growth Opportunities:
  Indirect team management -- lead the direction for the delivery and design teams while mentoring product managers and product owners, fostering an environment of collaboration, professional development, and career advancement
• Achievement Narratives:
  Join an organization where product leaders have delivered measurable contributions to overall business growth through digital innovation and are rewarded and recognized for those achievements
• Priority Management:
  Define and balance high-visibility priorities, ensuring successful execution across multiple initiatives in dynamic environments
• Dynamic Partnerships:
  Collaborate with third-party vendors, subject-matter experts, and stakeholders to develop enterprise-scale, innovative digital experiences
• Focus on Innovation:
  Thrive within an award-winning culture of innovation that disrupts traditional norms in healthcare technology with strategic partnerships and projects working directly with industry-leading innovation partners
• Employee Impact Statement:
  Take pride in delivering value to millions of users, improving healthcare accessibility through groundbreaking products - truly impacting millions of users, including friends and family members and making their financial lives easier and less complicated
• Flexible Work Models:
  Enjoy remote work opportunities complemented by hybrid setups, enabling flexibility across diverse teams

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Strategic Vision & Goals:
  Define the strategic vision and measurable goals for digital products based on insights from real-world data, customer research, and organizational objectives. Define tracking mechanisms for product performance metrics, user adoption, and feature effectiveness to drive improvements
• User-Centricity:
  Emphasize user-centric principles to deliver innovative, scalable, and technology-forward solutions. Utilize post-deployment analytics including NPS, adobe tagging, and other analyses for scaling efforts that enhance user satisfaction and operational outcomes
• Road mapping:
  Align the product roadmap with long-term business priorities to drive both growth and operational efficiencies. Develop and maintain detailed product roadmaps incorporating stakeholder feedback, market trends, and data insights. Conduct competitive market analysis to identify emerging trends and opportunities for differentiation
• Stakeholder Management:
  Establish and maintain strong relationships with clients, executive leaders, and cross-functional teams, serving as the product vision's champion. Conduct regular reviews and accountability of product KPIs, measuring adoption, retention, engagement, and ROI
• Customer Research & Testing:
  Direct user research studies, usability testing, and surveys to uncover opportunities and improve product positioning. Manage competing demands across multiple…