AI Improvement Specialist in Boston, Massachusetts

AI Improvement Specialist

Location:

Hybrid
- Boston (2 days a week in our Boston Office) Status:
Permanent Package:
Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

At Instem, you'll empower pharmaceutical companies, CROs, government agencies, academic institutions, by providing cutting-edge SaaS solutions and consultancy services designed to help researchers make discoveries, and to accelerate and advance their research programs. You'll work with technology that supports over 50% of global drug discovery and is trusted by leading pharmaceutical, biotech and CRO organisations worldwide. This is not a role for AI enthusiasts who have discovered process improvement, it is a role for improvement practitioners who have discovered AI.

If your instinct when you find a broken process is to understand why it is broken before you think about how to fix it - and if AI has become one of your primary tools for fixing it over the last year or two - this role is worth reading in full. We are not looking for the most technically sophisticated AI builder.

We are looking for the person who makes the most lasting improvement - one who earns trust with business teams, understands the problem before reaching for a solution, and stays engaged until the change has genuinely taken hold. AI is the toolkit - improvement is the job.

Our Culture & Work Environment. You'll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you'll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you. You'll be encouraged to grow, share your ideas, and make a real impact.

We're passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career.

Why join us as a AI Improvement Specialist? The role is a brand new role & one of a kind for Instem! A business-facing continuous improvement role sitting within the Architecture Practice. This person works across Instem's business functions - partnering with teams to understand how they work, identifying where friction, duplication, or inefficiency can be removed, and driving those improvements through to sustained adoption.

What makes this role distinctive is the toolkit. AI has transformed what is possible for a skilled improvement practitioner: workflows that once required developer resource can be built in days; processes that once depended on manual effort can be automated meaningfully; insights that once took weeks to surface can be found in hours. This person brings that capability to Instem's teams - working at the level each team needs, from helping a function get more from the tools they already have, to building AI-powered solutions that genuinely stick.

What You'll Be Doing Process Discovery & Improvement Planning
• Work with business teams to understand current processes - observing, questioning, and facilitating structured sessions that surface how work actually happens, not just how it is supposed to happen.
• Translate improvement opportunities from the TOM Programme into a prioritised, actionable pipeline with clear expected outcomes and sequencing logic.
• Facilitate discovery sessions that identify where AI, automation, or smarter tooling could reduce effort, eliminate repetition, or improve the quality of outputs.
• Prioritise opportunities by business value, feasibility, and readiness - and maintain visibility of the improvement pipeline across functions. AI-Enabled Solution Delivery
• Design and implement AI-powered workflows, automations, and solutions that deliver identified improvements - choosing the right tool for each problem, not defaulting to the most sophisticated…