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Remote Tier I Help Desk Technician
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-27
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver first-tier technical support to Veterans and VA providers. You will assist with mobile device setup, login issues, and basic hardware/software problems across iOS, Android, Windows, and web-based video solutions.
The role emphasizes service excellence, empathy, and guiding non-technical users through troubleshooting while meeting performance metrics.
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