Decision Analytics Consultant- Digital Customer Experience

Overview

ZS is a management consulting and technology firm focused on improving life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for patients, caregivers and consumers worldwide. ZSers drive impact with a client‑first mentality on engagements and partner collaboratively to develop solutions and technology products that create value and deliver company results across critical areas of the business.

Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Insights & Analytics – The Insights & Analytics group partners with clients to design and deliver solutions for a broad range of business challenges. Consultants combine analytic skills with problem solving and communication to lead analytical work that solves strategic, tactical and operational problems. Consultants may work on multiple projects simultaneously and may specialize by industry, practice area or client relationship as they advance.

• Work with project leadership to define project scope and develop approach
• Lead project teams in design and execution of analyses to test hypotheses and improve client commercial effectiveness
• Lead project task execution by ensuring progress, organizing project data and coordinating team meetings
• Conduct issue analysis and develop hypotheses on key client issues
• Synthesize findings, develop recommendations and communicate results to clients and internal teams
• Provide thought leadership and innovation within projects and practice areas
• Participate in business development
• Contribute to internal firm activities
• Coach and mentor junior team members

• MBA with a bachelor’s (and often graduate) degree in a quantitative, analytical discipline (e.g., Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering). A PhD in marketing, economics, decision sciences or related field with business applications is also applicable. In lieu of an MBA or PhD, 5–8 years of relevant work experience may substitute.
• Up to 3 years post‑MBA and 3–5 years pre‑MBA relevant experience with evidence of strong analytic work (including advanced modeling techniques and tools such as R, SAS, Tableau, or VBA)
• High motivation, strong work ethic, maturity and personal initiative
• Aptitude for leading and managing teams
• Effective oral and written communication skills for senior-level decision makers
• Strong attention to detail with a quality‑focused mindset
• Analytic problem‑solving skills with creativity and an innovative outlook
• Client service orientation
• Fluency in English
• Client‑first mentality
• Intense work ethic and collaborative problem‑solving approach

• Cross‑functional skills development and custom learning pathways
• Milestone training programs aligned to career progression
• Internal mobility paths enabling growth through new contributions and role expansions

ZS offers a comprehensive total rewards package supporting health and well‑being, financial future, time away and professional development. Details on total rewards in the United States are available in related materials.

Hybrid working model: a flexible approach combining work from home and on‑site presence at clients/ZS offices. Travel is a requirement for client‑facing roles; readiness to travel as needed strengthens client relationships and professional growth.

ZS is committed to inclusion and belonging, reflecting a broad variety of backgrounds and experiences. We encourage applying if you are eager to grow and contribute.

Work Authorization:
This position is not eligible for visa sponsorship. Candidates must have work authorization in the United States without employer sponsorship.

To complete your application: an online application is required with a full set of transcripts. NO AGENCY CALLS.