Senior Systems Engineer, M365​/Exchange Online

• Full-time

Ingram Content Group (ICG) is currently seeking a Sr Systems Engineer tojoin our team in
LaVergne, TN
(Greater Nashville area). This Senior Systems Engineer is responsible for the administration, security, and optimization of the organization's enterprise Microsoft 365 environment, with primary ownership of SharePoint Online, One Drive for Business, Microsoft Teams, and Exchange Online. Serves as the senior technical authority for the Microsoft 365 platform, partnering with the Security & Compliance team on data governance, access controls, and Microsoft Purview initiatives, and supporting automation and AI-readiness efforts involving Power Automate and Microsoft Copilot.

Acts as the escalation point for complex issues referred by the Service Desk and End User Support teams and is expected to operate with a high degree of independence and sound judgment. This position will be expected by hybrid and work from the Ingram headquarters 4 days per week.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business,and enjoys working in a connected culture, we can’t wait to meet you!

The ideal candidate will have the following minimum qualifications:

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering or a related field, or directly related year-for-year experience.
• 5 years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level, including SharePoint Online, One Drive, Microsoft Teams, and Exchange Online.

We have a preference for:

• Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance.
• Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls.
• Working knowledge of Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery.
• Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.
• Hands-on experience building and maintaining workflows and automations using Power Automate.
• Proficiency with Power Shell scripting and/or Microsoft Graph API for bulk administration and reporting tasks

The Sr System Engineers key responsibilities are:

• Administers and maintains the enterprise Microsoft 365 tenant, including SharePoint Online, One Drive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security.
• Designs and manages SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise.
• Configures and maintains One Drive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies.
• Administers Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration.
• Manages Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• Serves as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End User Support teams.
• Partners with the Security & Compliance team to implement and maintain Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery support.
• Conducts periodic access and permissions audits across SharePoint and One Drive to identify and remediate over-permissioned or orphaned content.
• Supports conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team.
• Designs and maintains automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes.
• Supports Microsoft Copilot readiness activities, including permissions hygiene reviews, license planning, and pilot rollout support.
• Manages Microsoft 365 license allocation, usage reporting, and cost optimization across the tenant.
• Creates and maintains technical documentation,…