Impact Evaluation Specialist II

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Impact Evaluation Specialist II plays a key role in monitoring program operational metrics, implementing evaluation plans, and developing reports that communicate program impact. This role also supports organizational priorities related to operational monitoring and outcome reporting by serving as a key point of contact for executive leaders, WWP strategic project teams, and external partners or collaborators.

This role also contributes to team capacity-building by supporting training efforts and serving as a technical resource for evaluation activities.

• Lead the design and administration of surveys that assess the impact and effectiveness of WWP services. Develop new evaluation forms and survey instruments. Monitor and evaluate survey performance.
• Lead the development of program data collection and reporting business requirements. Serve as a point of contact for strategic projects involving new or changing data collection and evaluation objectives.
• Contribute to data governance efforts to help ensure the quality and consistency of program monitoring and evaluation activities.
• Collaborate with data governance, IT, and program teams to facilitate cross-program alignment and adherence to established data collection and reporting standards. Serve as the lead for action reports generated from data governance audits and inventory activities.
• Follow best practices in data collection, storage, analysis, and governance. Train new team members in these practices and promote or recommend updated guidance to enhance evaluation activities.

• Collaborate with teams to align evaluation activities with programmatic and strategic goals. Recommend key performance indicators (KPIs) to evaluate program operations and impact in support of strategic objectives and decision-making.
• Utilize descriptive statistics to summarize and present operational and outcome data. Ensure accurate interpretation of findings by verifying definitions and use cases for reported indicators.
• Collaborate with MD&I leadership and the operations specialist to develop reporting templates and guidelines for level I specialists.
• Ensure the timely completion of evaluation projects by maintaining clear timelines and deliverables.

• Collaborate with impact data analysts to develop evidence-based predictions and key insights on WWP programs and services. Routinely report on progress and trends toward quarterly and annual goals.
• Utilize program operational and outcome data to develop evaluation reports (including visualization dashboards and written reports) that present clear visuals, key insights, and detailed program performance.
• Communicate actionable insights to improve and optimize the effectiveness and efficiency of services and operations.
• Collaborate with the MD&I operations specialist to maintain and report on MD&I operational systems.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

• Working knowledge of program evaluation principles and practice.
• Advanced experience across multiple phases of the evaluation process, including instrument and protocol design, qualitative and quantitative data collection, data management, processing, and analysis.
• Solid understanding of customer relationship management (CRM) or case management systems.
• Hands‑on experience with the Salesforce platform and related products.
• Strong knowledge of evaluation design and methodologies, including quasi‑experimental designs and survey methodology.
• Proficient in using survey platforms such as Qualtrics to design and administer surveys, manage survey panels, and monitor survey performance.
• Skilled in using data…