Course Operations Specialist Senior

Course Operations Specialist Senior

The Center for Academic Innovation (CAI) at the University of Michigan is seeking a qualified Course Operations Specialist Senior to support programming and data science online courses. The Course Operations Specialist Senior collaborates with U-M faculty and staff, colleagues across the Center for Academic Innovation, and external platform partners to facilitate, support, and improve the learning experience of a global community participating in Michigan Online learning experiences.

This role will also have supervisory responsibilities for part-time and full-time team members who support our portfolio of programming courses. The Course Operations Specialist Senior reports to the Associate Director of Online Learning Systems and Learner Support.

Responsibilities include:

• Course Management and Maintenance
• Learner Support and Engagement
• Continuous Improvement
• Operational Management, Leadership, and Supervision

Required qualifications include:

• Bachelor's degree in Computer Science, Data Science, Information Systems, or equivalent education.
• 3+ years of experience using Python programming in an educational setting or equivalent combination of experience in computer science, educational technology, and instructional design.
• 2+ years of project management experience.
• 2+ years of personnel management and supervision experience.
• Ability to write, debug, and implement code in Python.
• Familiarity with the Jupyter notebook development environment, Git and Git Hub, Docker containers, and Docker images.
• Pedagogical knowledge of online and hybrid instruction.
• Experience implementing and managing programming courses in Learning Management Systems (LMS) such as Canvas, Coursera, edX or other educational platforms.
• Demonstrated organizational, interpersonal, oral, and written communication skills.
• Ability to manage workload and competing priorities.
• Ability to work well in a highly collaborative environment.
• Strong ability to problem solve, work as part of a team, and act independently when applicable.
• Demonstrated experience with work productivity tools (e.g., Google G Suite, Microsoft Office, etc.) and project management tools (e.g., Teamwork, Zendesk, and Asana).
• Ability to learn and appropriately use new technologies to improve processes, communication, and outcomes, including AI-enabled tools where relevant to the role, consistent with university policy and job responsibilities.

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

This is a 5 year term-limited position with the possibility of renewal depending on funding. The position may be renewed or converted into an open-ended base appointment.

Candidates must have legal authorization to work in the United States.

The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center's policy and domain leadership or by your job requirements.

The salary for this position will be based upon the selected candidate's education and experience.

Excellent benefits are available, for details, see .

We believe all individuals deserve to be treated with respect and dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with any staff members and student employees in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment.

The general salary range for this position is $85,000 - $90,000. Candidates can expect to be paid a competitive and equitable salary. Factors used to determine salary include education level, experience, knowledge and skills for the position and internal equity within the unit. All candidates are encouraged to discuss salary questions to honor alignment and transparency throughout the recruiting process.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with…