Freelance Remote Support Specialist — AI-Driven Customer Care
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-28
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Beside Group
Contract, Remote/Work from Home
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Beside is remote-first and currently seeking a freelance Support Specialist to join during a growth phase. You will handle escalations, deliver clear, empathetic experiences, and serve as a product expert across iOS, Android, and web platforms.
This role emphasizes written-first, public-facing collaboration and quick, precise issue resolution. Ideal candidates bring strong customer-facing experience, comfort with logs and repro steps, and the ability to work independently on weekend shifts.
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