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Remote Product Support & Insight Analyst
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-28
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
Mannik Smith Group
Remote/Work from Home
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
Digital Media & Production
Job Description & How to Apply Below
Trilon is seeking a Product Support Analyst to serve as the front line of user feedback, translating real-world issues into actionable insights for product teams. This role goes beyond traditional helpdesk, focusing on structured triage, trend analysis, and lossless communication with engineers and leadership.
You will capture qualitative and quantitative feedback, identify recurring patterns, and ensure documentation and coaching content reflect real-world usage.
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