Senior SharePoint Online Platform Engineer

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The Senior SharePoint Online (SPO) Platform Engineer is a high-impact individual contributor responsible for the tactical operation, governance, and optimization of the enterprise SharePoint Online Platform. This role serves as the functional and technical authority for SPO, defining platform standards, modernizing templates and capabilities, ensuring secure and compliant collaboration, and aligning SPO to enterprise identity and lifecycle practices.

A core responsibility is leading and guiding the offshore managed services team to ensure high-quality, consistent execution of SPO operations, projects, governance processes, and support activities.

• Acts as the internal SharePoint Online platform owner and trusted business-facing advisor, not simply a hands-on administrator.
• Identifies modernization and innovation opportunities, such as improved team sites UI, use of Power Automate, and evaluates new M365 / SharePoint capabilities, and other associated tools, and converts ideas into measurable service or productivity improvements.
• Excellent communication skills and ability to persuade are key.

• Serve as the principal internal SME for SharePoint Online, overseeing platform roadmap execution, capability evaluation, and alignment with the infrastructure team supporting the broader MS 365 Suite.
• Define and maintain enterprise information architecture, site taxonomy, metadata standards, and template design.
• Ensure SPO integrates effectively with Entra , Workday, SailPoint, and identity-driven lifecycle processes to support secure access and collaboration.
• Partner with Enterprise Architecture to align SPO capabilities with broader digital workplace and information lifecycle strategies.

• Establish and enforce SPO governance standards, including permissions models, sensitivity labels, retention policies, external sharing rules, and compliance requirements.
• Lead and coordinate the offshore managed services team supporting day-to-day SPO operations, provisioning, requests, troubleshooting, and incident management.
• Provide guidance, prioritization, and escalation support to ensure service quality and SLA performance from offshore support.
• Maintain operational runbooks, intake workflows, and escalation procedures to drive consistency and control across the platform.
• Collaborate with vendor management teams to assess performance, compliance, and continuous improvement opportunities.
• Monitor platform health, usage, capacity, and performance proactively identifying issues or risks.

• Lead modernization initiatives, including Classic to Modern site migrations, template upgrades, and adoption of new SPO/M365 capabilities.
• Use Power Automate to build and maintain workflows supporting SPO operations, such as approvals, provisioning automation, metadata updates, notifications, and lifecycle processes.
• Develop automation scripts using PnP Power Shell, Graph API, or Power Automate to streamline provisioning, enforce governance, and reduce manual effort.

• Partner closely with the infrastructure team, who owns the Microsoft 365 tenant and core cloud platform services, to ensure SPO configurations, policies, capacity planning, and roadmap changes align with enterprise standards and operational requirements.
• Partner with Corporate Communications on syndication, targeted messaging, site design standards, and enterprise content distribution strategies.
• Collaborate with Information Security, Infrastructure, Enterprise Architecture, and App Dev teams to ensure SPO meets security, compliance, and architectural expectations.
• Engage business site owners to improve usability, structure, functionality, and alignment to enterprise conventions.
• Ensure compliance with audit, legal, data retention and security policies across SPO.
• Maintain permissions hygiene and enforce data governance standards.
• Maintain documentation and governance artifacts to support audit readiness.

• Identity drift, site sprawl, nonstandard provisioning, and unmanaged external sharing.

• Develop training, guidance, documentation, and communication materials to support site owners, business units, and offshore teams.
• Support change management efforts related to governance…