Customer Success Platform Area TAM

The application window is expected to close on:

** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** .

This is a remote position and can be performed anywhere in the United States.

Meet the Team

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

Are you up for the challenge?

Responsibilities:

+ Highly skilled and alignedto

Splunk'sCorelicensed product, such asEnterpriseand

Cloud.

+ Aligned to a specific Area to strategically support the

Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.

+ Develop strong partnership with Sales/Customer Success roles toassist

Area aligned customers with Value Realization.

Activities include, but not limited to:

+ Onboarding & Enablement- deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones

+ Proactively engaging

Area aligned Technical Success Engineers toreviewandassess their account's health situation,with an emphasis onaccountsthat have telemetry risk signals and/or 6 months from renewal date.

+ Proactively engaging

Area aligned Solution Engineers/Solution Architects to reviewandassess accounts with Data Management/Optimization opportunity.

+ Proactively engaging

Customer Success Executivesonadoption/use case-relatedworkopportunity.

+ Scoping the level of effortanddevelopingatechnical action plan to address thetechnicalsituationbased on your assessment.

+ Proactively engage

AreaalignedCS/SE Management to ensure priorityfocusalignment and address risk accounts/area themes.

+ Strategic case-based delivery, up to90daysofassistance,which is requested by internal Area aligned account teams or management. This typically involves providing customers withhigh-quality technical advice on Enterprise level architecture, implementation,configuration and optimizationworkin complex environments for Splunk Enterprise/Cloud.

Customer Success Area TAM, you will:

+ Be passionate about customers and deliver impactful solutions.

+ Address organizations'complex technical challenges, proactivelyidentifyingand resolving issues before theyimpactthe customer.

+ Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.

+ Guideaccountteammembersandcustomers onoptimaluse of the Splunk Platform.

Provide recommendations for a customer's overall technical health.

+ Deliver strategic, case-based technical consulting(up to90days).

+ Collaborate with internal resources and customer-facing teams to manage customer needs.

+ Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.

+ Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.

+ Gain agreement with account team members andcustomerdecision-makers on the tangible value of proposed solutions.

+ Deliver customer onboarding enablement-based workshops and achieve success milestones.

+ Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum Qualifications

+ Several years of experience administering and using Splunk Core(Enterprise/Cloud).Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.

+ Strong SPL (Search Processing Language) skills are essential.

+ Solid experience in technical consulting orbig-dataanalytics.

Preferred Qualifications

+ Strong understanding of common enterprise applications.

+ Statistical and analytical modeling skills are a plus.

+ Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

+ Hands-on experience with Splunkproductimplementationof focusand Splunk Cloud.

+

Experience with cloud migration projects.

+ Mastering Splunk Data Management Technique straining and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search.

+ Splunk Consultant and Splunk Cloud Administration Certified

Soft Skills

+ Trusted technical advisor with the ability to manage assigned ticket sand Area aligned priorities.

Engages in "out of the box" thinking to resolve problems

+ Relationship Management
-Establish technical credibility with a wide range of internal and customer contacts with the ability to "read" the internal/customercontactand adapt behavior / approach

+ Conflict Resolution - Ability to engage in escalation management

+…