Technical Support Analyst

Location:

New York, NY (Lower Manhattan)

Type:
Onsite (5 days onsite per week)

Duration: 18+ months

We are seeking a talented and customer-focused Technical Support Analyst to provide technical assistance and end-user support for computer systems, hardware, software, mobile devices, and applications. This role is ideal for a technology professional who enjoys problem-solving, delivering exceptional customer service, and supporting a fast-paced office environment.

The Technical Support Analyst will serve as a key resource for troubleshooting technical issues, supporting end users through multiple channels, and helping ensure a seamless technology experience across the organization.

• This position requires onsite attendance five days per week in Lower Manhattan, New York. Remote work opportunities are extremely limited and subject to manager approval.
• All training will be conducted onsite at the New York office.
• A company-issued laptop and standard equipment will be provided.

• Provide first-level technical support to employees through phone, chat, and in-person interactions.
• Troubleshoot and resolve issues related to:
• Windows and Mac hardware
• Software applications
• Password and account access
• Network connectivity
• Office technology and end-user computing environments
• Research, analyze, and resolve technical issues escalated to the Service Desk.
• Document incidents, resolutions, and support activities in accordance with established processes.
• Deliver exceptional customer service while maintaining professionalism in all interactions.
• Assist and provide backup support for other technology teams, including audiovisual and specialized support functions.
• Support technology deployments, upgrades, and other IT initiatives as needed.

• Experience providing technical support in a professional environment.
• Working knowledge of Windows and Mac operating systems.
• Experience supporting hardware, software, mobile devices, and user account management.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation with a willingness to assist users at all technical skill levels.

• Experience supporting enterprise environments and service desk operations.
• Familiarity with ticketing systems and IT service management processes.
• Experience providing in-person, phone, and chat-based technical support.

The ideal candidate is a critical thinker with strong problem-solving abilities and a passion for helping others. You remain calm under pressure, communicate effectively, and approach every challenge with patience and professionalism. You are eager to learn new technologies, expand your technical expertise, and continuously develop your career in IT support.