Application Support Analyst

Scope:

The Application Support Analyst will be responsible for analyzing, designing, implementing, and supporting business applications and systems. Must be able to elicit, analyze, communicate, and validate business/user requirements for processes, policies, and systems and translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

Associates degree or vocational/technical program completion in business, healthcare, or Information Technology. Bachelor’s degree preferred, butnotrequired. Education can generally be substituted forrequiredgeneral and specialized experience.

Experience in support of a business function or shared IT service.

Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development).

Knowledge of solutions design and requirements definition disciplines.

Excellent customer service skills that buildhigh levelsof customer satisfaction for internal and external clients.

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).

Excellent analytical, decision-making, problem-solving, team, and time management skills.

Resourceful and proactive in gathering information and sharing ideas.

Excellent PC skills utilizing

Microsoft Office software.

Detail oriented with the ability to manage multiple tasks simultaneously.

Excellent organization and follow through skills.

Ability to write queries using SQL Server and/or OracleSQLa plus.

Experience working with ticketingsystempreferred.

Demonstrateabilityto learn to configure supported systems to meet defined functional requirements.

Assistin the execution of detailed system level application support and issue resolution.

Formulates and defines system scope andobjectivesthrough research and fact-finding combined with an understanding of applicable systems and industry requirements.

Recommends system usage improvements to enhance departmental workflow and efficiency.

Includes analysis of business and user needs, documentation of requirements, and translation into propersystemsrequirement specifications.

Serve as a liaison between business groups and IT Development to clarify requirements, reviewrecommendationsand answer questions.

Identifies/document show applications and systems interact to support business processes.

Verifies through testing that changes made by programmers to one part of the application do notimpactother parts. Reports and reviews testing results.

Create training documents andfacilitateuser training on new systems and/or process implementations.

Participates in system upgrades as necessary (after hours) and performs production QA post upgrade.

Performs other related duties as assigned.

The incumbent maybe responsible forduties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice. The pay rate for this position is $23.50 - $25.50 hourly.

This position is in a typical office / home office environment which requires prolonged sitting in front of a computer.

Requires hand-eye coordination and manual dexterity sufficient tooperatestandard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans