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ITSM Process Lead - ServiceNow to Freshservice; Remote
Remote / Online - Candidates ideally in
New Braunfels, Comal County, Texas, 78130, USA
Listed on 2026-07-29
New Braunfels, Comal County, Texas, 78130, USA
Listing for:
Apex Systems
Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Everforth Apex Systems seeks an ITSM Business Analyst/Program Lead to drive process oversight and optimize workflows during the transition from Service Now to Fresh service. You will coordinate between operations, dispatch, service teams, and technical stakeholders on a 6-12 month contract with potential to convert.
The role requires 2+ years with Fresh service and a blend of business and technical analysis, including SQL and workflow design.
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