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Remote Support Engineer : AI-Driven Troubleshooter
Remote / Online - Candidates ideally in
North Little Rock, Pulaski County, Arkansas, 72114, USA
Listed on 2026-07-29
North Little Rock, Pulaski County, Arkansas, 72114, USA
Listing for:
Cleo
Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Cleo Communications US, LLC is seeking a Support Engineer I to be the first line of support for customers, handling technical inquiries through phone, email, chat, and remote sessions. You will troubleshoot installations, licensing, upgrades, integrations, and daily product usage.
You will work with AI-powered tools to speed resolutions, document steps, and escalate when needed while maintaining SLAs. Ideal candidate has strong customer service orientation, basic Windows/Linux, networking, and
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