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East Coast SaaS Support Specialist; Remote
Remote / Online - Candidates ideally in
Haverhill, Essex County, Massachusetts, 01830, USA
Listed on 2026-07-29
Haverhill, Essex County, Massachusetts, 01830, USA
Listing for:
SourceWhale
Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Source Whale is hiring a Customer Support Specialist on the East Coast, with a remote-first setup and a focus on delivering excellent customer experiences. You will own inbound conversations in Intercom, diagnose technical issues, and collaborate with Product and Engineering to drive product improvements.
You will engage with customers across the SaaS landscape, create and update support articles, and help reduce repeat issues through proactive playbooks and documentation.
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