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Conversational AI & CX Lead; Remote
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-29
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
Ashley Digital
Remote/Work from Home
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
AI Business & Operations, AI Evaluation
Job Description & How to Apply Below
Ashley Digital is seeking an AI Conversation & Knowledge Manager to own the performance of our customer-facing AI experiences across Ashley Digital's brands. You will define intents, outcomes, and metrics across AI workflows, focusing on speed, accuracy, and brand consistency.
This role blends strategy, analysis, writing, and systems thinking. You will partner with Product, Customer Support, Operations, CRM, QA, Legal, Brand, and AI Enablement to keep AI experiences accurate, on-brand, and
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