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Remote Support Engineer — AI-Driven Help Desk
Remote / Online - Candidates ideally in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-07-30
Charleston, Kanawha County, West Virginia, 25329, USA
Listing for:
Cleo
Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Cleo is seeking a Support Engineer I to be the first line of contact for customers, troubleshooting software issues, guiding configuration, and promoting best practices in an AI-forward environment. You will serve customers via phone, email, chat, and remote sessions, delivering prompt, professional support.
The role emphasizes documenting steps, maintaining SLAs, and collaborating with senior engineers to resolve complex problems while continually learning and leveraging automation to improve
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