Team Lead - End User Computing

Team Lead, End User Computing

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The Drive Time Family of Brands spans across Drive Time, Bridgecrest and Silver Rock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In short, you will lead daily End User Computing support operations for Drive Time's corporate locations in Tempe and Mesa, serving as both a hands-on technical resource and a leader for the IT Support team.

You will help ensure employees receive reliable, professional, and timely IT support while driving continuous improvement across support processes, vendor coordination, technology deployments, and end-user experiences. This role is ideal for someone who enjoys balancing technical troubleshooting, team development, operational excellence, and customer service while leading by example.

As the Team Lead, End User Computing, you will be responsible for:

• Leading daily End User Computing support activities, including ticket triage, workload prioritization, escalation management, and onsite support coverage.
• Coaching and mentoring IT Support team members on troubleshooting techniques, customer communication, ticket documentation, and professional development.
• Serving as a technical escalation point for complex issues involving hardware, software, Microsoft 365, endpoint devices, network connectivity, conference room technology, AV systems, and user access.
• Supporting new hire onboarding, employee transfers, device refresh initiatives, and deployment readiness through equipment setup, imaging, inventory management, and coordination efforts.
• Acting as the primary IT point of contact for assigned corporate locations, ensuring technology needs are addressed efficiently and effectively.
• Coordinating with vendors, Facilities, Procurement, Security, Infrastructure, IAM, and other IT teams to support business operations and technology initiatives.
• Managing vendor relationships for onsite technology services, ensuring deliverables meet quality standards and are completed with minimal business disruption.
• Overseeing vendor-supported activities such as conference room technology upgrades, hardware deployments, network cabling, access control systems, and location-based technology projects.
• Creating and maintaining standard operating procedures, knowledge articles, checklists, and support documentation to improve service consistency and team efficiency.
• Participating in IT projects involving endpoint management, hardware lifecycle planning, AV technology, access control systems, and corporate support operations.
• Identifying recurring issues and implementing process improvements, documentation updates, or training opportunities to increase operational effectiveness.
• Ensuring tickets are documented, prioritized, resolved, or escalated appropriately while maintaining strong communication and accountability throughout the support lifecycle.

We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.

Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!

Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company…