E-Commerce Support Specialist

We are looking for TOP PERFORMERS like you!

Position: E-Commerce Support Specialist

Location: Lewis Center, OH

Job : 2368

# of Openings: 1

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13-time recipient of the prestigious North Coast 99 Award as a Top Workplace!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

MSC is very proud to announce its debut on the Inc. 5000 list in 2024.

Join Our Team!

We are excited to announce that we are hiring for a full‑time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

Benefits included!

• Competitive Pay
• HSA Account with Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k with a matching program / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

Job Description:

The E-Commerce Support Specialist is responsible for processing and fulfilling e-commerce and retail orders, working with numerous vendors to ensure timely shipping, and providing superior customer service for medical equipment orders and leads generated through digital marketing efforts.

• Process E-Commerce orders to ensure customers receive their products in a timely fashion.
• Follow up on shipments to inform customers of product status and update the order processing system with correct shipment status.
• Review and investigate orders for fraudulent activity.
• Coordinate product returns or replacements with customers and vendors.
• Monitor inventory levels and place stock orders with vendors as needed.

• Provide superior customer service via phone, email, and online chat to convert digital marketing leads to ordering customers.
• Answer incoming phone calls, emails, and online chat requests to fulfill orders and answer questions.
• Make outgoing contacts, including phone calls and emails, to convert leads to sales.
• Educate customers on product‑specific information to help them make purchasing decisions.
• Monitor status of digital marketing (E-Commerce and Lead generation) leads and update lead management tools to keep lead status up to date.

• Assist with digital marketing websites as needed; including product description and picture maintenance.

• Miscellaneous assignments/projects as needed.

Education: High school diploma or equivalent.

College degree from an accredited college or university preferred.

Experience/Knowledge/Skills/

Physical Requirements:

• 1-2 years’ experience providing superior customer service in a call center or tele‑sales environment.
• Personal Attributes:
• Customer Focused
• Ability to multi‑task
• Thorough
• Familiarity with basic knowledge and use of Microsoft Excel
• Work effectively in a fast‑paced environment