Added - 07​/23​/26 Business Analyst Project Manager​/Business Analyst

Press Option+1 for screen-reader mode, Option+0 to cancel Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window Added - 07/23/26 Business Analyst Project Manager/Business Analyst Jackson , Mississippi | Contract View all jobs in this category

Location: Remote (U.S.) with required onsite training in Jackson, Mississippi for the first 6 weeks

Contract Type: Long-Term, Multi-Year Contract

We are seeking an experienced Business Analyst to support a long-term, multi-year engagement. This role will serve as the primary point of contact for end users experiencing help desk-related issues and will play a critical role in supporting business operations for a large-scale data conversion project.

The ideal candidate will have strong analytical and troubleshooting skills, experience supporting users in a benefits eligibility environment, and the ability to effectively communicate with both business stakeholders and technical teams.

• Serve as the primary point of contact for users experiencing help desk and system-related issues.
• Diagnose software and system problems and provide timely resolution to user inquiries.
• Perform manual data manipulation and correction activities when required to support business operations.
• Review, document, and resolve incidents submitted through JIRA, email, spreadsheets, and other support channels.
• Receive, document, prioritize, track, and manage support requests received via phone, email, and chat portals.
• Collaborate with DHS program areas and technical teams to identify and address business and information technology needs.
• Identify recurring or complex issues and elevate them appropriately to supervisors or managers.
• Maintain detailed incident documentation to support issue resolution, trend analysis, and future system enhancements.
• Apply critical thinking and root cause analysis techniques to troubleshoot and resolve user-reported problems.
• Communicate clearly and professionally with users, including those experiencing frustration or service disruptions.

• Minimum 5 years of experience working with automated systems used to determine benefits for SNAP, TANF, or Employment & Training (E&T) programs.
• Associate degree from an accredited institution.
• Experience supporting users in a help desk, business analyst, or application support capacity.
• Strong verbal and written communication skills.
• Demonstrated ability to analyze issues, identify root causes, and document resolutions.

• Experience using JIRA or similar ticketing/change management systems.
• Proficiency with Microsoft Windows applications and tools.
• Certified Professional Business Analyst (CPBA) or related business analysis certification.
• Experience working with government agencies, particularly DHS program areas.

• Long-term project stability through a multi-year contract engagement.
• Opportunity to support a high-impact data conversion initiative.
• Remote work flexibility following the required onsite training period.
• Collaborative environment working with business and technical stakeholders.

If you have experience supporting benefits eligibility systems and enjoy solving complex business and technical issues, we encourage you to apply.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A fingerprinting background check is required for this role.

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