Help Desk Technician

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Full Time Support Staff San Diego, CA, US

3 days ago Requisition

Salary Range: $24.00 To $28.00 Hourly

At IDS - Integrated Default Solutions, we provide technology solutions that support the mortgage servicing and default management industries. We offer software development, web-based solutions consulting, and network infrastructure support to enhance efficiency and compliance for servicers, investors, and financial institutions.

Headquartered in San Diego, with team members across multiple states, we offer opportunities for both on-site and remote work. At IDS, we prioritize collaboration, problem-solving, and continuous improvement, ensuring a supportive environment for professional growth.

Employees enjoy competitive compensation, performance-based incentives, and a comprehensive benefits package designed to support well-being and career development.

• Perform a variety of network problem analyses
• Perform physical repairs for on-premises computers and peripherals
• Install/repair Operating systems (Win 11, Server 2019, 2022, and 2025) for on-site machines
• Relocate or set up full work stations for users at any of our San Diego offices.
• Perform hardware installations for on-premises computers
• Monitor tasks for the Integrated Default Solutions (IDS) help desk
• Triage network problems to the appropriate technical staff
• Log, coordinate, and track requests for assistance related to IDS-supported systems
• Web-based application support.
• Provide on-site support for visiting clients.

May perform other duties as assigned to support department goals.

May occasionally work extended hours based on operational needs.

• Extensive experience with Windows Desktops and Servers, MS Office, and Adobe Acrobat
• Experience with Azure and Intune is a plus
• Experience with VDI & VPN/SDP, including support and troubleshooting
• Ability to manage and maintain Active Directory
• Research and report on problems and solutions
• Attention to detail
• Creative thinking and advanced problem solving
• Excellent oral and written communication skills, with a focus on technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing
• Work both independently and as a team member
• Able to lift and carry up to 50 lbs. for short distances
• VOIP and unified communication support (Teams) experience is a plus

Familiarity with computer hardware, printers, and peripherals

Strong verbal and written communication skills

Ability to troubleshoot common technical issues

Customer service experience (retail, call center, hospitality, etc. can be valuable)

Ability to prioritize and manage multiple support requests

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

The salary for this position typically ranges from $24-$28/HR, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Integrated Default Solutions and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (where available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&DD, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well.

Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared work spaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Integrated Default Solutions and our affiliate companies are Equal Opportunity Employers. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration…