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Remote Conversational AI & Knowledge Base Lead
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-31
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Resident Home, LLC.
Remote/Work from Home
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
AI Business & Operations, AI Evaluation
Job Description & How to Apply Below
Ashley Digital is seeking a CX Knowledge Base & Conversational AI Manager to own AI-driven customer experiences across its brands. You will design prompts, monitor performance, and coordinate with Product, Support, Operations, and Legal to ensure accurate, on-brand interactions.
You’ll balance automation with human support, improve satisfaction, and drive business outcomes while maintaining the enterprise knowledge base and governance standards.
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