UEM Mobile Support Engineer Job Washington District of Columbia USA,IT/Tech

ITCON Services is seeking a UEM Mobile Support Engineer The mobility support engineer contractor will assist UEM Mobility group with various tasks which include but are not limited to:

Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
Coordinate and assist with the installation and maintenance of mobile platforms software and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
Perform configuration management and develop supporting documentation.
Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

Applicant must be a citizen of the United States and clearable for Public Trust clearance with the U.S Government.

The Unified Endpoint Management (UEM) Mobile Support Engineer will require hands-on experience with any of the list of technologies below in an enterprise environment. The Offeror will provide resumes of the top 2 most qualified proposed UEM support staff demonstrating proven previous experience, ability, or understanding of / with the following:

Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
Experience with Windows Server Management and Vulnerability Remediation Patching
5 + years operations support experience with MDM design and implementation desired
Candidate must have 4+ years operations support experience with Workspace One UEM mobile device platform
Candidates submitted for this task should be flexible enough to work a diversified schedule at all House data center locations and participate in 24x7 on-call technical support.
Knowledge of and demonstrated experience with the following technology is a plus:
- Workspace One UEM
- Workspace One Access
- Microsoft Office 365 applications
- Microsoft Active Directory
- Big Fix

RESPONSIBILITIES The UEM Mobile Support Engineer will work directly with the ITCS Unified Endpoint Management (UEM) Team Branch performing the following duties:

Engineer, design, and develop, as well as administer and support mobile based solutions and standards for a Workspace One UEM environments.
Provide mobile applications such as Office 365 as needed.
Perform configuration management, technical support, application support and develop supporting documentation.
Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
Candidate must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance.

* Note:

Candidate must be able to work from home/remote when requested.
Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using agencies supplied laptop(s).