Help Desk Support Specialist (Executive Support

We are seeking a skilled and customer-focused Help Desk Support Specialist to provide top-tier technical assistance to executives in our corporate office. The ideal candidate will possess a strong background in audio-visual support, Microsoft applications, business productivity tools, and hardware procurement/setup. This role will also involve mentoring and providing support to junior-level help desk staff while ensuring a seamless and efficient work environment for our executive team.

Key Responsibilities:

• Provide white-glove support to C-suite executives and senior management, delivering high-quality, prompt, and professional service for all technical needs.
• Troubleshoot and resolve technical issues related to audio-visual equipment
  , including conference room systems, projectors, video conferencing tools, TapIP/Rallybar, and other AV devices.
• Provide Microsoft support for various applications, including Office 365, Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.
• Assist with Adobe software-related queries and troubleshooting (Adobe Acrobat, Creative Cloud Suite, etc.).
• Support the use and optimization of business productivity applications
  , including project management tools, document collaboration platforms, and custom corporate software.
• Manage the procurement and setup of hardware
  , including laptops, desktops, monitors, docking stations, printers, and peripherals for both executives and the wider organization.
• Manage client licensing needs by by ordering licenses as needed and auditing license utilization over time
• Assist in the installation, configuration, and troubleshooting of both hardware and software systems in the corporate office and remotely.
• Provide remote desktop support and on-site technical assistance for executive-level staff, ensuring a smooth and efficient workflow.
• Assist with onboarding of new employees by setting up hardware, software, and user accounts.
• Mentor and provide guidance to junior help desk staff, sharing knowledge, offering training, and helping to resolve escalated support requests.
• Maintain an up-to-date knowledge base and document troubleshooting procedures to support the team and improve efficiency.
• Ensure all support tickets are tracked, prioritized, and resolved within service-level agreements (SLAs).
• Work collaboratively with other IT team members to ensure the smooth operation of corporate technology infrastructure.

Skills &

Qualifications:

• Proven experience providing executive-level support and working in a fast-paced corporate environment.
• Strong experience with audio-visual technology (video conferencing systems, projectors, screens, etc.) and troubleshooting related issues.
• Solid understanding of Microsoft 365 suite (including SharePoint, Teams, Word, Excel, Outlook, PowerPoint).
• Proficient in Adobe products such as Adobe Acrobat, Photoshop, Illustrator, or Creative Cloud Suite.
• Hands-on experience with business productivity applications
  , such as project management software (e.g., Asana, Jira, or similar).
• Strong hardware support skills
  , including experience with hardware procurement, installation, and setup.
• Excellent problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
• Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
• Ability to prioritize tasks effectively and manage multiple requests simultaneously.
• Previous experience mentoring or providing guidance to junior help desk staff is a plus.
• Ability to work well both independently and as part of a team.
• Strong attention to detail and a proactive, customer-oriented mindset.
• A Bachelor's degree is preferred, or equivalent work experience.

Certifications (Preferred):

• Microsoft Certified:
  Modern Desktop Administrator Associate or similar certification.
• CompTIA A+ or other IT certifications are a plus.
• Corporate office environment with a mix of on-site and remote work.
• Occasional travel may be required for hardware setup and office support.