User Experience Designer (Information Technology Executive 1

THE POSITION

Join the Office of Digital Experience as a User Experience Designer and help shape clear, accessible, and user-friendly services across the Commonwealth. In this role, you will apply user-centered methods to improve public-facing tools, guide key design decisions, and strengthen experiences for residents and staff. This position offers the opportunity to contribute to meaningful public impact, support modern government, and collaborate with a team that values creativity, problem solving, and effective design .

Join the Office of Digital Experience as a User Experience Designer and help shape clear, accessible, and user-friendly services across the Commonwealth. In this role, you will apply user-centered methods to improve public-facing tools, guide key design decisions, and strengthen experiences for residents and staff. This position offers the opportunity to contribute to meaningful public impact, support modern government, and collaborate with a team that values creativity, problem solving, and effective design .

This position focuses on guiding user centered design efforts that improve Commonwealth services across platforms, channels, and programs. As a User Experience Designer, you will perform the following duties:

• Design Leadership:
  Lead UX design work for complex, multi-channel projects, focusing on clear deliverables and strong experience outcomes.
• Problem Identification:
  Identify and frame UX challenges and opportunities so they can be addressed through strong design craft and evidence.
• Design Strategy:
  Support UX approaches that shape how services function and feel, ensuring design activities align with user needs and project goals.
• Experience Evaluation:
  Conduct journey mapping, workflow modeling, wire framing, prototyping, and usability testing using established UX methods.
• Evidence Synthesis:
  Translate research findings into clear design artifacts that guide product, service, and program decisions.
• Stakeholder Alignment:
  Collaborate with partners and agencies to ensure user needs are understood and reflected in design solutions.

Interested in learning more? Additional details regarding this position can be found in the position description .

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to three days per week. (availability two to three days per week to be in-office.) In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Headquarter location may be flexible depending on the selected candidate.
• Salary:
  
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Ten years of professional information technology experience; or
• Six years of professional information technology experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

• You must have three or more years of experience creating UX deliverables such as wireframes, annotated mockups, journey maps, or service blueprints that clearly communicate interaction patterns.
• You must have three or more years of experience documenting design rationale, including key decisions, tradeoffs, and design assumptions.
• You must have two or more years of experience facilitating UX workshops, co-design sessions, or design critiques to drive cross-functional alignment.
• You must have two or more years of experience collaborating with cross-functional partners to refine requirements, validate feasibility, and support design handoff.
• You must have two or more years of experience using Figma to create UI designs, interactive prototypes, and user flows.
• You must be able to perform essential job functions.

• Experience designing for large, complex ecosystems such as government, healthcare, education, or enterprise environments
• Experience in service design, systems design, or multi-channel experience design
• Experience working within agile or hybrid delivery environments, including backlog refinement and release planning

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local…