Quality Assurance Consultant (Client Delivery Experience) - Remote

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The CDE
Quality Assurance Consultants are responsible for the project review, functional testing, audit, RCA supprt functions for the business  this role the consultant interacts with varied business unit resources providing project reviews including examining project artifacts. The consultant will develop, curate, implement and execute testing templates.

Consultants are involved in Root Cause Analysis to review and documents issues.

Consultants support both internal and external audit requests.

• Collaborate with project managers and project analysts to review their project requirements and artifacts to ensure effective tracability from requirements through project delivery..
• Consultants are responsible for performing functional testing based on test scripts developed in collaboration with project delivery teams.
• Assist project delivery teams to understand when and where defects are found.
• Collect and document testing results and provide information back to the project managers and project analysts.
• Compile and produce testing result metrics for CDE leadership.
• Address requests from internal sources to perform root cause analysis on issues identified during and after project deliveries.
• Organize communications and meetings across CDE and other groups to document and communicate RCA findings.
• Functional understanding of credit/debit card processing in general and Fiserv processing platforms.

• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.
• Ensure that audit recommendations are implemented effectively and within a timely manner. Monitor progress and report on the status of corrective actions.
• Identify and assess risks related to project delivery and operations and develop strategies to mitigate these risks through robust governance and audit practices.
• Perform all other duties as assigned

Qualifications
:

• Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required.
• Three (3) years related experience required.
• Three (3) years project experience preferred.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive.

Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

$67,700.00 - $86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being:
  Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants…